For me, turbulent environments are a fascination. They are exactly the place, where responsible collaboration outpowers defined processes. It is even substantial for success.

It is my passion, to guide people and organisations, who are facing this challenge, to master their mission. To enable them to develop necessary skills and enter a state of self-dependability where organisational success otherwise will be unreachable.

I’ve led the IT Service Organisation of WEB.DE, the biggest german online portal site, from scratch through their very turbulent and hard inital 8 years. I’m also familiar with environments of rapid change and undetermined outcome from quite a couple of other situations. At the brink of regular process operations however, I jumped off the boat and handed control over to people who were more proficient in calmer waters.

Since then I’ve been working hard on my own proficiency as well as a method which helps organising IT service management in tough environment situations, primarily with the help of agile software development experts. As of 2008, I’m offering my experience as a freelance coach and trainer. There are certifications on my aliando method for IT Service Management available.

I’m also giving a lecture on agile IT Service Management at Karlsruhe University of Cooperative Education. The first of its kind in Germany.

If you’re interested, please be sure to contact me to find out about my schedule.

Do you want to see my directory?

Kind Regards,

Dana