Lectures on IT-Management

Berufsakademie Karlsruhe

University of Cooperative Education

Agiles IT Service Management, Summer Term 2008

• Vorlesung 1: Einführung [PDF]
• Vorlesung 2: Konzepte [PDF]
• Vorlesung 3: Service Level Management [Materialien]
• Vorlesung 4: ITIL Überblick, Service Desk [Materialien]
• Vorlesung 5: ITIL Service Support (Rest) [Materialien]

New Concepts in IT-Management, Summer Term 2005

• Part 1: Introduction[PDF]
• Part 2: IT as a Service Organisation [PDF]
• Part 3: ITIL - Service Support [PDF]
• Part 4: ITIL - Service Delivery [PDF]
• Part 5: Risk-Management [PDF]
• Part 6: COBIT [PDF]
• Exercises 1: Risk-Management [PDF]
• Exercises 1: Material: Study on Risk-Management [PDF]
• Exercises 2: ITSM, COBIT, Risk-Management [PDF]

IT-Management & Security, 5th Semester, Winter Term 2003/2004

• No content available.

Berufsakademie Mosbach

University of Cooperative Education

Neuere Konzepte des IT-Management, 6th Semester, Summer Term 2006

• No content available.